What was he thinking?

As more information becomes available about the guy that worked with us that planned the failed massacre plot at the mall on Valentines Day, the more disconcerting and confusing it’s becoming. Co-workers are starting to speak out to the media and more information is being dug up on social media showing his intent to open fire on his co-workers at my work. If you have no idea what I am talking about reading this post explains more.

A co-worker of mine alleges that he talked to her about shooting up the workplace. There is an article in the paper about it from yesterday and another co-worker of mine sent me a link to it on Facebook. But I have questions, questions I hope will be answered soon in one way, and in another way I wonder if maybe we are better off not knowing. READ MORE

Just a short update

It’s hump day and it really feels like hump day. I can’t wait for this week to be over. I have waited on average 1 1/2 hours each evening after work for a cab that tonight never showed up (after 1 hour and 45 minutes). A co-worker offered to drive me home and before I had a chance to call the cab company the driver called me and I answered not thinking and he gave me an earful… so I yelled right back. Won’t be calling that cab company anytime soon.

I’m in awe of human beings. Since I started supporting software I have been called every name in the book. I get people who don’t know how to turn on a computer and navigate Windows or the Mac OS and they expect you to solve everything for them… including errors that have nothing to do with any of our software and clearly say so. Spent 45 minutes today trying to explain to a woman who could not even find the power button on her Mac that I can not explain to her how to install software if she did not know  how to turn on her computer or what a file or web browser was. This is going to be a bit of an adjustment period I think. READ MORE

I’m a software agent!

So today was my first day as a software agent officially as last week they still had me taking hardware calls on Friday and doing any software emails as they came into the bin, as there was not enough software emails in the bin. I was a bit excited last night about a full day of emails while listening to music. However they ended up just sticking me on the phones in the afternoon as there was no emails left in the bin. Nothing like getting thrown into the fire…

There is so much difference between hardware and software it is unbelievable. With hardware you have projectors and with the exception of the interactive projectors that actually just project onto the wall or a plain old whiteboard (the old school kind) and the touch is through the pen or through what they call a light curtain, anyways the rest of the projectors are just that, a projector that connects to a computer and gets image via a VGA or HDMI cable and that the touch part is the actual whiteboard which connects to the computer via USB. READ MORE

United Way

For the month of November every year my work, Blue Ocean Contact Center does a huge fundraiser that lasts all month for United Way Halifax. I am a huge fan of United Way since they work right in the community fighting poverty and helping to improve the health of Haligonians as they do in many communities all over North America and worldwide.

Each project at work sets up ways to help fund raise for the United Way from a change bucket, to an auction, to bake sales, to a scavenger hunt, to pie in your face (one of my projects contributions to the effort) where you pay $5 to throw a pie in the face of a coach or IST member, to our companies newest addition a general store. This year our goal was 51,500. I am happy to say when I left yesterday evening we were already at 90% and still had some of the days activities to count up. READ MORE