So today was my first day as a software agent officially as last week they still had me taking hardware calls on Friday and doing any software emails as they came into the bin, as there was not enough software emails in the bin. I was a bit excited last night about a full day of emails while listening to music. However they ended up just sticking me on the phones in the afternoon as there was no emails left in the bin. Nothing like getting thrown into the fire…
There is so much difference between hardware and software it is unbelievable. With hardware you have projectors and with the exception of the interactive projectors that actually just project onto the wall or a plain old whiteboard (the old school kind) and the touch is through the pen or through what they call a light curtain, anyways the rest of the projectors are just that, a projector that connects to a computer and gets image via a VGA or HDMI cable and that the touch part is the actual whiteboard which connects to the computer via USB.
There is many things with hardware that can go wrong, image issues, touch issues, kids breaking things, pens not writing, etc and it usually all comes down to something not plugged in or something that someone broke. Typically though it is usually just common sense that as you are walking a teacher through steps on fixing the issue it clicks in their head and their head (until next time anyways when they seem to forget everything you told them a week before when it happened lol). Sometimes also the boards need to be calibrated or oriented etc. All simple stuff. All fairly easy for me to understand. Though I am sure I remember feeling overwhelmed myself in training 3 years ago and almost breaking down and crying one day.
But with software there is way way more issues that can go wrong. There are errors, there are usability issues, installation issues, computer issues, OS issues, compatibility issues, and just plain “the issue is between the computer and the chair” issues. If you don’t get that one, think about it a sec, who is between your computer and your chair? Lol you would be surprised how many people do not get that…
It’s all a little overwhelming but I am just glad to have something different to do, some calls where I feel challenged and have to really dig to find the answers rather then walking away from my computer, grabbing a drink while talking and saying everything by memory.
It’s different, that’s for sure and despite myself I am actually going to love it I think. Even if I resisted so long.
Other then that it was an interesting day in other ways. Last week I was moved over by a window from in the middle of the center. I forgot how much I missed sitting by the window. Hopefully these 2 images will explain themselves.