I’m at a complete loss. A couple of months ago a guy backed into our car in the parking lot of a grocery store. Cory and I were inside getting groceries. The guy left a note with his phone number and said he was sorry.
I called him and got his insurance information and called my insurance company to file a claim. A few days later a claims adjuster was assigned and I took my car to a collision center and they sent a quote to the adjuster and an appointment was made to have the car fixed.
Now two and a half years earlier a woman backed up into my old car in my apartments parking lot. I was with a different insurance company at the time and I decided to have the claim paid out as it was minor and I chose not to have the car fixed. Which we are allowed to do here. I never had any issues and was with that same company up till this past December.